We ship every order from our Bandra studio in Mumbai. Below is everything you need to know — delivery times, charges, what we do about lost or damaged parcels, and how the famously-discreet packaging works.
Tracked, insured, signature-on-delivery. 3–5 business days to most pincodes in India.
Ships within 24 hours of order. 1–2 business days to metros and most Tier-1 cities.
Working days exclude Sundays and public holidays. We dispatch within 24 hours (Express) or 48 hours (Standard) from order confirmation. Transit time begins from dispatch.
| Zone | Standard | Express | Examples |
|---|---|---|---|
| Within Mumbai (Same-day eligible) | 1–2 days | Same day (order before 12 PM) | Bandra, Andheri, BKC, Powai |
| Metro cities | 2–3 days | 1 day | Delhi, Bangalore, Pune, Hyderabad, Kolkata, Chennai |
| Tier-1 cities | 3–4 days | 1–2 days | Ahmedabad, Jaipur, Lucknow, Chandigarh, Surat |
| Tier-2 cities | 4–5 days | 2–3 days | Indore, Nagpur, Vizag, Coimbatore, Patna |
| Tier-3 & remote | 5–7 days | 3–5 days | Smaller towns, hill stations, NE states |
You can check exact delivery time for your pincode on any product page using the pincode-check tool.
This is the part our customers love. Every order ships in:
If you'd like an even more anonymised sender name on the courier label, email support@tadapwear.com within 1 hour of placing the order.
We work with multiple courier partners for optimal coverage:
We automatically select the most reliable courier for your pincode. You can see the courier name on your tracking page once the order ships.
COD is available on orders above ₹500, with a ₹50 handling charge. Maximum COD order value is ₹5,000. Please keep exact change — the delivery partner is not obliged to provide change. Multiple refused COD attempts may result in your address being COD-blocked.
Within 24 hours of dispatch you'll receive:
You can also track anytime from your account dashboard or our tracking page with just your order ID and email/phone.
Currently we ship only within India. International shipping is on our roadmap — UAE, Singapore and UK first. Join the newsletter to be notified when it goes live.
If your parcel doesn't arrive within 10 business days of dispatch, please email support@tadapwear.com with your order ID. We'll trace it with the courier and either replace the order or refund you within 7 working days.
If the parcel arrives damaged: please record a video before opening the box and email it to us within 24 hours. Without an unboxing video we cannot file a claim with the courier.
We're a small team and we genuinely care. WhatsApp us at +91 98765 43210 or email support@tadapwear.com for anything.