Honest rules. Hygiene reasons mean we can't take everything back — here's exactly what works.
Intimate apparel returns are a sensitive area for any brand. Here's our honest take: we want every piece to fit and feel right, and we'll work hard with you to make that happen — but we cannot resell items that have touched another body. Below is exactly what is and isn't returnable, and how exchanges work.
Sexy dresses, nightwear (long sets, robes, kimonos), couple sets with non-intimate items, and any unworn pieces with original tags attached. 7-day window from delivery.
For hygiene reasons: all lingerie sets (bras, panties, briefs, G-strings), babydolls, swimwear, hosiery, and any item where tags have been removed or the item shows signs of wear.
From your account → My Orders → Request exchange. Within 7 days of delivery.
Free reverse pickup from your address within 2 business days.
Item reaches our studio. 24-hour QC for tags, condition, hygiene.
New size/color dispatched. Or refund to original payment method within 5 days.
This is on us. If your parcel arrives damaged, defective, or you received the wrong item:
This is special — and only on non-lingerie items. If a dress or nightwear piece doesn't fit, we'll exchange for any other size for free, including reverse pickup. One exchange per order. This is to help you get the fit right without anxiety.
Items bought during a sale (flash sales, end-of-season, coupon codes above 30% off) are exchangeable for size only — not for a different product. They are not refundable except in cases of damage or wrong item.
If only one piece in a multi-piece set is defective, we exchange just that piece. If the recipient wants to return a gift, the refund goes to the buyer's original payment method, never to the recipient — please keep that in mind for surprise gifts.
Prefer WhatsApp? Message us at +91 98765 43210 with your order ID and we'll handle it for you.
You can cancel an order anytime before it ships — usually within 12 hours of placing it. After dispatch, cancellation isn't possible, but you can refuse delivery (we'll refund minus a ₹50 reverse-shipping fee). Once the order is marked "out for delivery" we cannot cancel it remotely; please refuse delivery instead.
If you prefer your refund as store credit (Tadap Coins): you get +10% extra. ₹1,000 refund becomes ₹1,100 in Tadap Coins, valid forever, redeemable on any order. Choose this option when raising your return.
If you're unhappy with how we handled a return, email our grievance officer at grievance@tadapwear.com. We commit to a response within 15 working days. Please avoid initiating a chargeback before talking to us — chargebacks lock the original transaction and slow everything down.